Here you can find the latest B3Living updates and information on how we're responding to the COVID-19 pandemic.


Latest update

Roadmap out of lockdown, 12 April 2021

We're glad that the rate of COVID cases in our community continues to decrease and is below the national average. Although it's important to move forward with caution, we'd like to share our plans to 'return to normal' (see below).

Our plans are in line with the Government's "roadmap", so may be subject to change depending on the advice from the Government and health services.

Thank you to all our customers for your patience during the various changes over the last year, helping us to put health and safety first. We will need to ask that you continue to bear with us as things change and that you continue to remember social distancing when our colleagues are working in your home or neighbourhood.

The pandemic has affected people in different ways, so you need support with finances or looking after your home, please get in touch using your myB3Living account or by clicking here. We also have a directory of local services on this website - click here.


During the lockdown (January-March)

Services that changed:

  • Almost all B3Living office colleagues went back to working from home.
  • Our caretakers and housekeepers changed their routine to focus on touchpoints and bin areas.
  • We let new homes but with socially distanced viewings and appointments.

Services that carried on:

  • All emergency and urgent repairs, repairs outdoors, and repairs in communal areas
  • Any health and safety work (e.g. annual gas checks).
  • Grounds maintenance.
  • Tenancy and rent support.
  • Building new homes.

From Monday 12 April


  • Our office on Hoddesdon high street will be open to visitors. But most of our team are still working from home, so we strongly recommend booking an appointment before dropping in. You'll need to wear a mask inside and we only have space for one visitor at a time.
  • Our Flexicare team will go back to the schemes 2 days per week.
  • Our Independent Living team will be visiting the schemes more regularly, but we will try to limit this for now.
  • We will start working on our backlog of routine repairs.

Back to normal:

  • Caretaking
  • Housekeeping
  • New customers in Flexicare

From Monday 17 May


  • Our Flexicare team will move to 3 days per week.
  • Communal lounges in our Independent Living schemes will be open for 6 people (or 2 households). 

Back to normal:

  • Non-urgent repairs

From Monday 21 June

Back to normal:

  • Coffee mornings and group activities in Independent Living.
  • Face-to-face and home visits to customers, including viewings and lettings for new customers.
  • Morning checks in Independent Living.
  • Our offices will be open.
  • Independent Living and Flexicare staff working in the schemes.