Contact Us

Save yourself the cost of a phone call and contact us direct. Simply fill out our online form and one of our team will get back to you.

Office hours are Monday to Thursday 8.30 - 5.30pm, and on Friday 8.30 - 5.00pm

Text Relay: 18001 (followed by any phone number)

Telephone: 01992 453 700 or 0800 107 0713 *

*Calls to this number are free

Calls are recorded for training and monitoring purposes.

Out of hours emergency: 01992 453 700


Fax number: 01992 445 481


Speak to someone face-to-face: Scania House, 17 Amwell Street, Hoddesdon EN11 8TS. Drop in or make an appointment during open hours. On Thursdays you can get appointments up until 6.30pm.



If an emergency repair is needed call 01992 453 750 immediately, or out of office hours call  01992 453 700 - don't report emergencies online.

Online: you can report a repair 24hrs a day; you can also tell us how it went in our online repairs survey.

Main number: 01992 453 750 or 0800 107 0712 *

Out of office hours: 01992 453 700

Gas leaks: 0800 111 999                

Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)


*Calls to this number are free

One-to-one appointments: We’ll visit you at your home, or you can come into the office. Call or email us to book an appointment. On Thursdays you can get appointments up until 6.30pm

Online: You can check your current account balance online, or make a payment online

Telephone: 01992 453 700 or 0800 107 0713 * 


Specific homeowner queries email:  

*Calls to this number are free

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Travelling by car to visit us? There are limited parking spaces. Download our travel and parking map for Scania House for alternative parking options.