Can't call us right now? We have launched new ways to contact us

Home schooling... Working from home... Just not a morning person...

Can't call us right now? We have launched new ways to contact us

There are plenty of reasons why making a phone call during office hours might not suit you. So we've launched some alternatives to give you more choice in how you contact us:

Live chat

Our Housing Support Officers and Repairs Advisors are available to chat from 9am-5pm Monday-Friday. They are the same teams you would talk to over the phone.

Click the button at the bottom right of your screen to start a chat.


Open an online account to access your balance, log a repair, or update your details whenever suits you. Even if it's the middle of the night. If you're not sure how to open your account or what you may need, click here for our 1-minute guide.

Sign up online or download our myB3Living app on android or Apple.


Another Facebook group may sound like more noise to tune out, but the aim of our page is to promote support, local events or information that could help B3Living customers. We always look for services that are local and cost effective (if not free!). B3 customers can also join our 'Customer Community' feedback group, where you can vote on our polices or comment on our approach. Follow us here.


Prefer to ring?
No problem. We're still here on 01992 453700, Mon-Fri, 9am-5pm. You can also use this number out of hours in an emergency.