We’re ranked in the top 10 of 203 landlords
Inside Housing have published their research into the new tenant satisfaction measures (TSMs). The new consumer regulation requires landlords to ask residents a series of questions to understand how well they’re performing.
Delivering excellent customer experiences has always been a priority for B3Living so we are proud that our efforts have been recognised nationally.
We are within the top ten housing providers in the country for...
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Overall customer satisfaction
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Satisfaction with how we handle complaints
...and satisfaction with our repairs service is the 11th highest in the country.
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Satisfaction with our repairs
At B3Living, we are continuously looking for ways to deliver a better service for our customers and communities. Improving how we listen and how we respond to our customer queries and complaints has been key to achieve higher satisfaction scores.
As we gather more information through the TSMs, other surveys and complaints, we will adapt the way we work and how our services run to ensure that we can keep enhancing our customers' experience with us.
