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We are making changes to our call options

We are making changes to our call options

On Monday 14 January we will be making changes to the call options on our main phone line. Currently, when you call us you are presented with 2 options, 1 for Oakray’s and 1 for all other enquiries. We will be increasing this to 6 new options:

  • Income services (all rent account queries including direct debits)
  • Property services (all repairs and maintenance queries)
  • Neighbourhood (queries relating to ASB, tenancy and leasehold services)
  • Estates management (queries regarding caretaking and grounds maintenance)
  • Sales (calls to the sales team in Development)
  • All other enquiries

We are making these changes to provide a more direct service and to reduce the amount of time it takes us to direct your calls to the right teams.

If you have any questions about the new call options, please email enquiry@b3living.org.uk.