At B3Living, customer feedback is important to us.
Throughout December you may receive a call from us. We will be calling a sample of our customers to gather feedback on our services, to see whether or not you feel listened to, if you find us easy to deal with and how you would like to be more involved in the decisions we make that affect you.
The feedback we receive from customers will result in changes to how we work and affect how we deliver our services.
The study will be carried out by Acuity who are a housing specialist in research studies. Acuity currently speak to around 150 of our customers a month to gather feedback on our repairs service.
If you have any questions or concerns please contact Amanda O’Leary at Amanda.firstname.lastname@example.org
For details on how we use and protect your data, please see the following link to our privacy notice, https://www.b3living.org.uk/media/3700/privacy-notice.pdf