Contact us

We are currently experiencing disruption to our services due to the coronavirus. Please bear with us and, if you can, use our website to send in queries or report repairs. We will get back to you as quickly as possible. For more information on how we plan to support our customers, staff and communities during this time, please visit our FAQs.

For emergency repairs, please call 01992 453700.

Gas leaks: 0800 111 999                

Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)

(For Text Relay add 18001 followed by the phone number)

Following the latest advice from the Government, our offices are now closed. Our staff are still working, but the best way to contact us is to use our online form below.

You can also use this website to:

Contact us



Fax number: 01992 445 481

Follow our updates on Twitter:

Our address: Scania House, 17 Amwell Street, Hoddesdon EN11 8TS. Please note: our offices are currently closed due to the coronavirus outbreak but out staff will still be working Monday - Friday 9am - 5pm.