Contact us

Save yourself the cost of a phone call and contact us direct. Simply fill out our online form and one of our team will get back to you.

Office hours are Monday to Thursday 8.30 - 5.30pm, and on Friday 8.30 - 5.00pm

Text Relay: 18001 (followed by any phone number)

Telephone: 01992 453 700 or 0800 107 0713 *

*Calls to this number are free

Calls are recorded for training and monitoring purposes.

Out of hours emergency: 01992 453 700

Email: enquiry@b3living.org.uk

Fax number: 01992 445 481

Twitter: https://twitter.com/B3Living

Speak to someone face-to-face: Scania House, 17 Amwell Street, Hoddesdon EN11 8TS. Drop in or make an appointment during open hours. On Thursdays you can get appointments up until 6.30pm.

Events: Join us at events in your local community

 

If an emergency repair is needed call 01992 453 750 immediately, or out of office hours  call  01992 453 700 - don't report emergencies online.

Online: you can report a repair 24hrs a day; you can also tell us how it went in our online repairs survey.

Main number: 01992 453 750 or 0800 107 0712 *

Out of office hours: 01992 453 700

Gas leaks: 0800 111 999                

Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)

Email: repairs@b3living.org.uk

*Calls to this number are free

One-to-one appointments: We’ll visit you at your home, or you can come into the office. Call or email us to book an appointment. On Thursdays you can get appointments up until 6.30pm

Online: You can check your current account balance online, or make a payment online. If you're struggling use our online welfare reform calculator or benefits calculator; or find out more on how we can help you.

Telephone: 01992 453 700 or 0800 107 0713 *

Email: enquiry@b3living.org.uk

Specific home owner queries email: home.ownership@b3living.org.uk  

*Calls to this number are free


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Travelling by car to visit us? There are limited parking spaces. Download our travel and parking map for Scania House for alternative parking options.