Contact us

Online form: Save yourself the cost of a phone call and contact us directly. Simply fill out our online form and one of our team will get back to you.

Text Relay: 18001 (followed by any phone number)

Telephone: 01992 453 700 or 0800 107 0713 *

*Calls to this number are free

Calls are recorded for training and monitoring purposes.

Out of hours emergency: 01992 453 700


Fax number: 01992 445 481


Speak to someone face-to-face: Scania House, 17 Amwell Street, Hoddesdon EN11 8TS. Our reception is now appointment based only. You must book an appointment if you visit to meet with a member of our team. To book call 01992 453 700 or email

Opening hours: Monday - Friday 9am - 5pm

If an emergency repair is needed call  01992 453 700 - don't report emergencies online.

Online: you can report a repair 24hrs a day

Main number: 01992 453 700

Out of office hours: 01992 453 700

Gas leaks: 0800 111 999                

Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)

*Calls to this number are free

One-to-one appointments: We’ll visit you at your home or you can book an appointment to speak to a member of our team. To book call 01992 453 700 or email

Online: You can check your current account balance online, or make a payment online

Telephone: 01992 453 700 or 0800 107 0713 * 


Specific homeowner queries email:  

*Calls to this number are free

Travelling by car to visit us? Click here to see where we're located. There are limited parking spaces, however, Morrisons adjacent to our offices offer 3 hours free parking.