Emergencies and repairs

You can call our main landline 01992 453700 if it’s an emergency.

If it isn’t an emergency, the best way to contact us is through our website. On our website you can:


If you, or anyone in your family is in immediate danger – please call the Police (999 for emergencies or 101 for non-emergencies).

You can also log the issue with our Neighbourhood Team and someone will be in touch. Please bear with us if this takes longer than normal.

If your query is about noise or other neighbourhood problems, please see below.

Yes – but please be aware that we cannot come out to fix non-emergency repairs at this time. It’s vital that we follow the Government advice and limit the number of people coming into your home.

But we are logging all requests so we can respond at a later date. If we can, we might offer some advice over the phone.

Emergency repairs include:

  • Uncontrollable leaks.
  • Complete loss of power.
  • Blocked toilets – if there is only one in your home.
  • Blocked baths, showers, or sinks – if you used a plunger or drain unblocker and haven’t been able to clear it.
  • Issues with heating or hot water.
  • Roof leaks.
  • Making your home secure.

We will continue fire safety checks and gas servicing, as these are also important to keep you safe.

Our tradespeople will only come out where the job is essential to keep you safe. If someone is coming to visit you, please help us to reduce any risks by:

  • Cleaning any areas they may have to work in before they arrive.
  • Allowing them to work in the relevant room on their own.
  • Standing 2 metres away at all times.

If you ring in an emergency, please tell us you are self-isolating. You can also let us know in advance by filling in the form below.

Safety is always our biggest priority and we will judge each situation on a case by case basis. Where possible, we will try to help you over the phone.

I am self-isolating

Our contractor, Oakrays, may contact you to arrange an appointment to visit your home. We fully appreciate that we must all reduce the number of people visiting our home, but these checks are considered essential for your safety.

Gas or fire safety risks are the same regardless of the pandemic. With everyone staying at home it's really important that we continue to check/inspect the equipment in your home.

Gas servicing is a legal requirement, and the Government has confirmed that we must continue to do all necessary checks.

Our contractors have been asked to make every effort to practice social distancing. Oakrays will send you a letter with approx. 10 days notice and will also attempt to call you in advance of your appointment to check your situations and what precautions are needed to keep everyone involved safe.

If, for whatever reason, you feel that you can’t allow someone into your home at this time, you can take the choice to postpone. Because these appointments are important for your safety, we may be in touch periodically to confirm when it would be safe to visit.