Thank you for bearing with us if we couldn’t come out to fix a problem during lockdown. From June, our staff/contractors will be coming to fix non-urgent repairs in your home.
I’d like to thank you for contacting B3Living by email, or our website, and ask that you continue to do this (unless it’s an emergency). By not calling our switchboard, our staff will be able to continue working away from the office and stay safe. We’ve developed new digital services to help you stay connected with B3Living.
You can call our main landline 01992 453700 if it’s an emergency.
If it isn’t an emergency, the best way to contact us is through our myB3Living app. Through our app you can:
You can also log the issue with our Neighbourhood Team through our app and someone will be in touch.
If your query is about noise or other neighbourhood problems, please click here.
We would still encourage you to call if it is an emergency. But logging repairs online helps our customer service staff to continue working remotely.
During the lockdown, we were not able to come out for repairs that were not urgent, but we have kept a log of any issues that were reported to us. Please bear with us as we work through this backlog and if it takes longer than normal to book an appointment.
If a member of staff is coming to your home, we will need your help with our health and safety precautions and with social distancing. Click here for more information on what will happen when you book a repair.
Emergency repairs include:
If you’re ringing to book an appointment, please tell us you are self-isolating or shielding.
Safety is always our biggest priority and we will judge each situation on a case by case basis. Where possible, we will try to help you over the phone.
You can also use the form below to let us know you are self-isolating.
Our contractor, Oakrays, may contact you to arrange an appointment to visit your home. We fully appreciate that we must all reduce the number of people visiting our home, but these checks are considered essential for your safety.
Gas or fire safety risks are the same regardless of the pandemic. With everyone staying at home it's really important that we continue to check/inspect the equipment in your home.
Gas servicing is a legal requirement, and the Government has confirmed that we must continue to do all necessary checks.
Our contractors have been asked to make every effort to practice social distancing. Oakrays will send you a letter with approx. 10 days notice and will also attempt to call you in advance of your appointment to check your situations and what precautions are needed to keep everyone involved safe.
If, for whatever reason, you feel that you can’t allow someone into your home at this time, you can take the choice to postpone. Because these appointments are important for your safety, we may be in touch periodically to confirm when it would be safe to visit.