Services for vulnerable or older people

We are concerned about the impact of social distancing on customers who don’t have access to digital tools. Since March, we have made regular phone calls to all customers who are over 70 to make sure they have support in place.  

No. The Government guidelines still encourage us not to visit other people’s home. These services are only open for urgent or essential visitors.

People living in these services are more at risk, so it’s important that you do not visit. We’ve all activities in the communal areas and non-essential external visits are still cancelled.

If you’re interested in moving into one of our retirement schemes, please log an enquiry through our website and someone will be in touch to arrange a visit when things are settled.

It is important that we continue to reduce visitors to these services as much as possible. The advice from the health services states that you should not visit unless it is essential (e.g. delivering food or medicine) and that you should do this as infrequently as possible.

We’ve temporarily stopped any external clubs or activities from being run in communal areas to reduce visitors to the schemes.

Our Independent Living Officers are now no longer carrying out home visits but are giving anyone who gets a home visit a phone call instead. We have postponed non-urgent repairs to limit the number of people visiting these customers and reduce the risk.

We continue to be on-hand via the phone for any of our customers who need us and can assist with arranging deliveries of food and other essentials where someone doesn’t have anyone else who can help them. 

Our Housekeepers will continue to disinfect communal areas regularly.