Getting support

We appreciate the huge impact coronavirus is having on people’s lives. Lots of new services have been set up to help people who have been affected by the coronavirus outbreak. There is some more specific advice below, but for general support and advice, see:

  • Citizens Advice breaks down the different help available.
  • Herts Help is coordinating local volunteers to support people who are vulnerable.

If the current situation is having an impact on your finances, please don’t keep this to yourself. We’re encouraging our customers to reach out and contact our Income team (using the form below) for support if they need it.

If you usually go to a shop to pay your rent, you can pay your rent online or pay over the phone (call 0844 557 8320). We can also set up direct debits over the phone.

For other money/debt advice, these charities and services are also offering advice:

Tell us about financial concerns

If you can't get to the post office to top up your gas/electric or to pay your rent, please contact your supplier who may be able to:

  • Send you a pre-loaded top up card.
  • Arrange for funds to be added to your meter credit.
  • Send someone to top up your key/card.

The government has launched an emergency package with energy suppliers to make sure you don’t face any additional hardships in heating or lighting your home during the coronavirus outbreak. You can also find more information on the following websites:

If you’re struggling to pay your water bills, Thames Water recently designed two new schemes called WaterHelp and WaterSure to help those that have:

  • Low-income households
  • Households with large families
  • Individuals who have a water-dependent medical condition

To apply for the scheme, you can fill out an application form through their website.

Services and groups across Hertfordshire are getting ready to support people affected by the coronavirus. Here are some other places you can go for support:


Support services for wellbeing and bereavement:

  • Sue Ryder offers a free online bereavement service giving free and professional video counselling to anyone living in the UK and 18+. 
  • The Help Hub has been set up to support anyone who find themselves struggling emotionally due to the Covid-19 Coronavirus.

  • Herts Mind are offering support for health and wellbeing through online groups, activities and courses. You can access their timetable here.