Callout repairs - MCP

Callout repairs - MCP

Friday, 22 November 2024

Callout repairs


As a landlord, our top priority is to make sure you feel safe and comfortable in your home. That’s why we use our contractor, MCP, to handle our out-of-hours emergency repairs. 

Emergency repairs

These are repairs are things that cannot wait and pose a serious risk to your health/safety. This includes things like:

  • A major leak that you can't control.
  • When you've lost all power.
  • If you lose heating / hot water during the winter.
  • You can't lock your home.
  • Your only bath / shower or toilet is blocked.

If you have an emergency repair, please call 01992 453700.

Missed appointments

If MCP attends out-of-hours and they discover it’s either:

  • Not an emergency
  • You miss the appointment

you might be recharged for the visit.

We'll only attend to non-emergency repairs during working hours. However, you can still report repairs at any time on the MyB3Living app. 

Christmas Opening Hours

Monday 23rd December OPEN 9am-5pm

Tuesday 24th December CLOSED

Wednesday 25th December CLOSED

Thursday 26th December CLOSED

Friday 27th December OPEN 9am-5pm

Monday 30th December OPEN 9am-5pm

Tuesday 31st December CLOSED

Wednesday 1st January CLOSED

Thursday 2nd January OPEN as usual