If your grass is cut through B3Living (rather than a management company), then you should get a letter from us this week.
We're sending you a credit.
Get reading for more details about this and what we've been doing to get the service back on track...
About your credit....
To pay you back for the charges you paid for grass cutting in the weeks while the service wasn’t running.
Your credit will cover Mon 1 April – Sun 2 June 2024.
This is 9 weeks in total.
You credit is your weekly charge for grass cutting x 9.
Note: your overall service charge will be higher than this because it can include lots of services. Usually, grass cutting is one of your smaller service charges.
If not already, you should get this in early August.
Your credit will be paid into your rent account automatically.
- If you are paid up (i.e. your account has 4 weeks rent paid up in advance), you can contact us for a credit refund OR you can make your next payment less.
- If you have rent arrears, the credit will help towards those automatically.
What've we been doing?
Your estate should be on its second or third cut now.
We want all estates to look tidy. Keeping on top of it with regular cuts will help this as there won’t be as many grass clippings, etc.
We’re still not where we want to be yet, but this should improve as we go.
We're building a case regarding Nuture (formerly CGM), the official contractor for grass cutting about their performance. They will not be cutting your grass for the rest of the season.
Long-term plans
I’m very sorry that last year’s issues have repeated themselves.
I want to change the service so this doesn’t happen a third time. We’re working behind the scenes to get a new solution in place for next year.
You can have a say in what the service looks like - which will impact how much you pay.
Click the link below to join our consultation in the early autumn to influence the future of this service.
Something still not right? We want to know.
With the weather as it is, your grass is probably growing very quickly between cuts. But if you feel it hasn't been done, or if there is another issue, we want to know.
Your information helps us when we monitor how our contractors are doing.
Please contact us with any details you'd like to share.
If you feel our service is still falling short, please flag this with our Complaints team. Click here to make a complaint.