Money matters

British Gas Energy Trust
British Gas Energy Trust helps families and individuals experiencing hardship who are struggling with gas and electricity debts by awarding grants to clear those debts. This makes a significant difference to the lives of thousands of people each year, helping them get back on their feet and remain debt free going forward. Grants for white goods, subject to eligibility, are also available.
Citizens Advice Broxbourne
The Citizens Advice Service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. These include among others; benefits, work, debt, money and financial management, relationships, housing, legal and consumer rights.
HertSavers Credit Union
If you live or work in Hertfordshire, HertSavers Credit Union can offer you safe loans and good ways to save money. They are a financial co-operative, owned and controlled by its members with any profits made given back to its membership.
National Debtline
National Debtline is a free and confidential debt advice charity run by the Money Advice Trust. On their website you'll find all you need to get started on your debt free journey. There are guides, fact sheets, budgeting tools and sample letters to help you write to your creditors. You can also get debt advice by using their webchat service, emailing or by calling their helpline on 0808 808 4000.
Step Change
Step Change offer free, confidential debt advice that is based on a comprehensive assessment of your situation. They'll then provide practical help and support for however long it’s needed. You can get debt advice from Step Change online with web chat or over the phone on 0800 138 1111.
Stop Loan Sharks
Reporting a loan shark may feel scary but Stop Loan Sharks will keep you safe. They will investigate and put people who are lending money illegally in prison. Visit their website for more details, call 0300 555 2222 at any time, or email
Thames Water Watersure Scheme
The WaterSure and WaterSure plus schemes assist customers who are either on a low income or are on a water meter and use lots of water due to factors such as having a large family or having a water-dependent medical condition.
Warm Home Discount Scheme
You could get money off your electricity bill for winter under the Warm Home Discount Scheme. The money is not paid to you - it’s a one-off discount on your electricity bill, between September and March. You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity.
Sophie's Helping Hand
Sophies helping hand was established in 2016 and runs on Facebook. Sophie takes in donations of unwanted clothes toys, household items and many other items which are then displayed on the Facebook site for people in need to collect for free of charge.