Depending on the type of property you have, you will have different charges with B3Living. Scroll down for more information on how and when you’ll be charged, and how we calculate the cost of different services.
If you have a query about your service charge, please fill in the form below.
Please note: in 2020 we had some feedback from our customers about how we calculate our costs. We have completed a thorough review and some of our calculations have changed.
With service charges, the complicated thing is the way the two processes overlap. As a homeowner, you’ll get two statements per year – one with estimated charges and another with the final, “actual” costs.
Service charges change in April every year – following the financial year. But, because of the time it takes to calculate how much was spent in the year that’s just finished and then get those calcuations audited – final costs reach you a few months after the financial year ends.
This is why we can’t tell you how the COVID lockdowns have affected your charges, yet. This will happen in September, when your final accounts are ready.
Below, we’ve included a timeline which sets out how this works, but to summarise:
Click to zoom in
If you have a query about your service charges, fill in the form below. We’ll gather all the relevant information and get back to you.
If you’re worried about paying your charges, there are service available to help homeowners. Please keep us in the loop – we can be sensitive to your situation and may be able to offer some help. Click here to see the support options available.
This list shows the different services we provide and how we calculate what we need to charge each homeowner. Not all charges will apply to the property you own.
The charges you receive in April will be estimates, using these calculations but based on previous years, forecast spending and other factors (e.g. inflation). In September, the following year, you'll receive a breakdown of how much was actually spent.
The amount of rent you pay depends on:
This charge covers repairs in communal areas of your block (hallways, entrance doors, etc).
This cost does vary from year to year depending on what we need to fix, but the overall charge is divided evenly across all households in the block.
We will typically go through a consultation process (known as a ‘Section 20 consultation’) before doing any large repairs and maintenance work - find out more about this process here.
Sometimes it isn’t possible to go through a consultation process (for example if the work is urgent) and in those cases any cost to our customers would be capped at £250 per household for each repair.
Your management fee covers the costs involved in coordinating all our other services.
Caretaking charges cover the cleaning we do in shared area – usually this in hallways, stairs, landings, bin areas, etc.
What the charges covers:
Grounds maintenance charges cover the maintenance we do outside your block, in any shared gardens, grounds or verges.
What the charges covers:
If you live in a block of apartments, there can be a charge for servicing any fire equipment. This covers the cost of maintaining safety kit such as:
You may not notice it happening, but this equipment is tested regularly – some yearly, others at least four times per year.
The contractor we use to service our fire equipment is SGN. (But please direct any queries to B3Living.)
If you live in a block of apartments, your block will also be inspected for fire safety risks every year. They identify any risks and give B3Living recommendations. Though they are related, a fire risk assessment is a separate activity from maintaining fire safety equipment (see above), so these charges are separate.
Our contractor for fire risk assessments is Oakleaf. (But please direct any queries to B3Living.)
These charges cover the cost of heating and lighting in shared hallways, stairways, entrances, etc. The lighting charges could also cover the power to any:
For some customers, these costs also include heating inside your flat.
If you live in a block of apartments, our charges will usually include the cost of buildings insurance and any public liability insurance. Our charge doesn’t include any contents insurance, which you will have with your own insurance provider.
If there is a lift in your block, it is will be serviced regularly and repaired if it breaks down.
We also employ a separate specialist consultant to check the work that our lift servicing and maintenance contractor does.
Our charge for lifts covers both services.
If your property is a flat, it’s likely that you will have access to a shared digital TV aerial. Whether you choose to use the aerial or not, there is a cost for maintaining it and making it available for everyone in your block.
Our TV aerials are maintained by SCCI Alpha track Ltd. (But please direct any queries to B3Living.)
Some B3Living blocks, but not many, have water pumps fitted. Your charge covers the cost of servicing and maintaining these twice per year.
Our contractor for water pump maintenance is Wilo UK. (But please direct any queries to B3Living.)
Our window cleaning charge only covers the cost of cleaning outside, communal windows (e.g. in hallways) above the ground floor. Ground floor windows are cleaned by our caretakers.
Our contractor for window cleaning is Walker Cleaning and Maintenance. (But please direct any queries to B3Living.)