We insure the building where you live. This is because we are still responsible for the upkeep, repair and maintenance of the structure and communal areas and it would be very difficult to have more than one insurance company. You pay for the buildings insurance within your annual service charge.
Making a claim
Please read the summary of cover that is sent to you annually and provides contact details for making a claim. Here is this year's summary of cover.
Our policy does not cover the contents of your flat in any way. We do recommend that you arrange insurance to cover your contents. You can get further advice from your bank or building society or from an insurance broker. If you sublet your property you may need additional Landlords Insurance.
The National Housing Federation offers a My Home Content Insurance scheme, call 0845 337 2463 for more information.
Read our Leaseholder Handbook for more details on your responsibilities as a leaseholder.