Moving home

Whether you are thinking about moving out, or you have already started the process, our handy 'moving out checklist' is a great way to check you haven't forgotten anything.

What is a home swap, and would I be eligible for it?

You may decide you want to move for several reasons, such as needing more space, or wanting to be closer to friends or family. Home swapping allows housing association/ council tenants to exchange homes with each other.

You can swap your council or housing association home with another tenant if you follow certain rules and get permission from your landlord. This is often called ‘mutual exchange’.

Please note, if you are on an assured short-hold tenancy or a starter tenancy, you will not be able to exchange.

How do I get permission?

If you are an existing B3Living customer, you can now submit your application online. We now use SwapTracker, which is HomeSwapper’s self-service tool. This allows customers to be in control of their application, as well as keeping track of any updates.

Although our applications are now paperless, If you need assistance, you can still reach out to us, via live chat, social media, the MyB3Living app or phone (01992 453 700).

We're available Monday to Friday, 9 am - 5 pm.

How do I become a B3Living tenant?

If you want to become a B3Living tenant, you must make an application with the local authority to join the housing register.

Where do I start?

The HomeSwapper website helps you find other social housing tenants to swap with. When you’ve found someone, and both of you have agreed to swap, you can then use SwapTracker to apply for a “mutual exchange” (home swap) and keep track of progress.

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap council and housing association homes.

Simply visit or download their app.

HomeSwapper Matches – Google Play

‎HomeSwapper Matches - Apple Store

Not registered yet? Contact us to get a direct link to HomeSwapper. Once you have your link, you can register in just a few simple steps.

Click here to learn more about registering.

Still need help?

If you need further assistance, we’d be more than happy to help.

There are several ways you can reach out to us, including via live chat, social media, the MyB3Living app or phone (01992 453 700).

We're available Monday to Friday, 9 am - 5 pm.