Reviewing the layout of new homes

How we got our feedback
Who? Customer Community
When? February 2021
How? Survey and polls

We asked our Customer Community to gather feedback on the potential design of new build homes.
We showed our customers the floor plan for a new build property and asked what their preferred option would be if they were given the choice between an ensuite bathroom or additional storage space inside their home.


The results showed:

  • 64% said they would prefer additional storage
  • 21% said they would prefer an ensuite bathroom
  • 15% said they would be happy with either


What we did...

Across our new estate in Cheshunt, there are 104 new homes. Of those, 52 currently have en-suites, which is exactly 50%.

Following the consultation with our customers, 64% said they would prefer additional storage space, so we will be removing 18 ensuite bathrooms and making them into additional storage spaces. 

Thanks to the feedback from our customers, this means we are able to offer more affordable homes to our wider community that suit the needs of future customers.