If an emergency happens call 01992 453 750 immediately, or our out of office hours number 01992 453 700 - don't report emergencies online.
If you rent your home
Before you report a repair, make sure you know what repairs are your responsibility and where you might get charged.
You can report a repair online. Give as much detail as you can. Remember to check your contact details so that we can fix your problem quickly. You can also phone us on 0800 107 0712* or 01992 453 750, or email: firstname.lastname@example.org
Once you've logged a repair
Our in-house team or a local contractor will contact you to make an appointment. Appointments can be between 8.30 - 5.30pm, Monday to Friday.
If you are unable to keep your appointment please let us know so we can re-schedule and do not make a wasted journey. Failure to keep us informed will result is a 'missed appointment charge' of £20 being made to you.
Read our leaflet on our repairs service to find out more about the service we offer.
After the job is complete make sure you fill in our online repairs survey, and get a chance to win £10 shopping vouchers each month!
Out of hours emergencies: 01992 453 700
Gas leaks: 0800 111 999*
Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)
*Calls to these numbers are free from a landline. From a mobile they may be expensive
After the job is complete make sure you fill in our online repairs survey and get a chance to win £10 worth of shopping vouchers each month!