B3Living is responsible for most of the repairs to your home, however, there are a few areas that you are responsible for maintaining. Check out the full table below.
Kitchen
| Responsibility | You | B3 | Notes | Costs |
| Breakdown of appliances e.g. cooker, washing machine | X | |||
| Connecting appliances | X | We can install an electric cooker. This is a chargeable service if you need B3Living to do it. | £42 | |
| Plumbing | X | Priority will depend on issue. | ||
| Clearing a blocked sink | X | We can clear the blockage for you but this is a chargeable service. | £12.67 |
Bathroom
| Responsibility | You | B3 | Notes | Costs |
| Replace the toilet seat | X | We can replace the seat for you but it is a chargeable service | £36.67 | |
| Clearing a blocked toilet | X | We can clear the blockage for you but this is a chargeable service | £37.20 | |
| Plumbing | X | Priority will depend on issue. |
Heating
| Responsibility | You | B3 | Notes | Costs |
| Boiler service | X | We carry this out annually | ||
| Heating (including radiators) | X | All issues should be reported to Oakray 0208 370 4500 |
Doors
| Responsibility | You | B3 | Notes | Costs |
| Communal doors | X | |||
| External Door furniture e.g. letterbox, bell, spy hole | X | |||
| External Doors | X | |||
| Internal door furniture | X | |||
| Internal doors | X | |||
| Renew the cylinder lock to the front or rear door if the key is lost | X | This is a chargeable service | £36.80 |
Windows
| Responsibility | You | B3 | Notes | Costs |
| Broken windows (glass) | X | If this is caused through misuse or neglect we will charge you to make this safe. |
£31.78 |
|
| Windows (handles and hinges) | X |
Lighting
| Responsibility | You | B3 | Notes | Costs |
| Communal lighting | X | Classed as emergency when all lights are affected. Would be a routine repair if single light. | ||
| Consumables e.g. light bulbs, fuses | X | Vulnerable tenants may be eligible for help with replacing light bulbs |
Roof & gutters
| Responsibility | You | B3 | Notes | Costs |
| Roofing and gutters | X |
Outside areas
| Responsibility | You | B3 | Notes | Costs |
| Garden maintenance | X | If you have a shared communal garden – your grounds maintenance service charge pays for this service | ||
| Gates and fences | X | |||
| Sheds (concrete/brick) | X | If the fault is with the lock this is your responsibility | ||
| Sheds (wooden) | X |
Keys
| Responsibility | You | B3 | Notes | Costs |
| Replacing of the garage lock | X | If you have lost the key or damaged the lock you will be charged for a replacement | £30 | |
| Replacing communal keys/fobs | X | We can replace communal keys but you will be charged | £15 |
General
| Responsibility | You | B3 | Notes | Costs | |
| Communal decorating | X | Carried out as part of our improvement programme. | |||
| Damage caused by misuse or neglect | X | ||||
| External drainage | X | If the drainage issue is sewage, call Thames Water on 0800 714 614 | |||
| Fixtures and fittings supplied B3Living (not toilet seats) | X | ||||
| Internal decoration | X | ||||
| Locked out of property | X | If you wanted us to gain access to the property for you, we would charge you for the service. | £60.94 | ||
| Pest control (unless communal) | X | If not communal, contact Environmental Services 01992 785555 | |||
| Plastering | X | ||||
| TV aerial (unless communal) | X | If the fault is with a communal aerial please contact us | |||
| Wiring |
|
If the fault is with communal wiring please contact us |
If you have any questions about this list or are not sure about your responsibilities, please call our repairs team on 01992 453 750 or email: repairs@b3living.org.uk