B3Living is responsible for most of the repairs to your home, however there are a few areas that you are responsible for maintaining. Check out the full table below.
Kitchen
Responsibility | You | B3 | Notes | Costs |
Breakdown of appliances e.g. cooker, washing machine | ![]() |
|||
Connecting appliances | ![]() |
We can install an electric cooker. This is a chargeable service if you need B3Living to do it. | £42 | |
Plumbing | ![]() |
Priority will depend on issue. | ||
Clearing a blocked sink | ![]() |
We can clear the blockage for you but this is a chargeable service. | £12.67 |
Bathroom
Responsibility | You | B3 | Notes | Costs |
Replace the toilet seat | ![]() |
We can replace the seat for you but it is a chargeable service | £36.67 | |
Clearing a blocked toilet | ![]() |
We can clear the blockage for you but this is a chargeable service | £37.20 | |
Plumbing | ![]() |
Priority will depend on issue. |
Heating
Responsibility | You | B3 | Notes | Costs |
Boiler service | ![]() |
We carry this out annually | ||
Heating (including radiators) | ![]() |
All issues should be reported to Oakray 0208 370 4500 |
Doors
Responsibility | You | B3 | Notes | Costs |
Communal doors | ![]() |
|||
External Door furniture e.g. letterbox, bell, spy hole | ![]() |
|||
External Doors | ![]() |
|||
Internal door furniture | ![]() |
|||
Internal doors | ![]() |
|||
Renew the cylinder lock to the front or rear door if the key is lost | ![]() |
This is a chargeable service | £36.80 |
Windows
Responsibility | You | B3 | Notes | Costs |
Broken windows (glass) | ![]() |
If this is caused through misuse or neglect we will charge you to make this safe. |
£31.78 |
|
Windows (handles and hinges) | ![]() |
Lighting
Responsibility | You | B3 | Notes | Costs |
Communal lighting | ![]() |
Classed as emergency when all lights are affected. Would be a routine repair if single light. | ||
Consumables e.g. light bulbs, fuses | ![]() |
Vulnerable tenants may be eligible for help with replacing light bulbs |
Roof & gutters
Responsibility | You | B3 | Notes | Costs |
Roofing and gutters | ![]() |
Outside areas
Responsibility | You | B3 | Notes | Costs |
Garden maintenance | ![]() |
If you have a shared communal garden – your grounds maintenance service charge pays for this service | ||
Gates and fences | ![]() |
|||
Sheds (concrete/brick) | ![]() |
If the fault is with the lock this is your responsibility | ||
Sheds (wooden) | ![]() |
Keys
Responsibility | You | B3 | Notes | Costs |
Replacing of the garage lock | ![]() |
If you have lost the key or damaged the lock you will be charged for a replacement | £30 | |
Replacing communal keys/fobs | ![]() |
We can replace communal keys but you will be charged | £15 |
General
Responsibility | You | B3 | Notes | Costs | |
Communal decorating | ![]() |
Carried out as part of our improvement programme. | |||
Damage caused by misuse or neglect | ![]() |
||||
External drainage | ![]() |
If the drainage issue is sewage, call Thames Water on 0800 714 614 | |||
Fixtures and fittings supplied B3Living (not toilet seats) | ![]() |
||||
Internal decoration | ![]() |
||||
Locked out of property | ![]() |
If you wanted us to gain access to the property for you, we would charge you for the service. | £60.94 | ||
Pest control (unless communal) | ![]() |
If not communal, contact Environmental Services 01992 785555 | |||
Plastering | ![]() |
||||
TV aerial (unless communal) | ![]() |
If the fault is with a communal aerial please contact us | |||
Wiring |
|
If the fault is with communal wiring please contact us |
If you have any questions about this list or are not sure about your responsibilities, please call our repairs team on 01992 453 750 or email: repairs@b3living.org.uk