Repair responsibilities

B3Living is responsible for most of the repairs to your home, however there are a few areas that you are responsible for maintaining. Check out the full table below. 

Kitchen

Responsibility	You	B3	Notes	Costs
Breakdown of appliances e.g. cooker, washing machine
Connecting appliances			We can install an electric cooker. This is a chargeable service if you need B3Living to do it.	£42
Plumbing			Priority will depend on issue.
Clearing a blocked sink			We can clear the blockage for you but this is a chargeable service.	£12.67

Bathroom

Responsibility	You	B3	Notes	Costs
Replace the toilet seat			We can replace the seat for you but it is a chargeable service	£36.67
Clearing a blocked toilet			We can clear the blockage for you but this is a chargeable service	£37.20
Plumbing			Priority will depend on issue.

Heating

Responsibility	You	B3	Notes	Costs
Boiler service			We carry this out annually
Heating (including radiators)			All issues should be reported to Oakray 0208 370 4500

Doors

Responsibility	You	B3	Notes	Costs
Communal doors
External Door furniture e.g. letterbox, bell, spy hole
External Doors
Internal door furniture
Internal doors
Renew the cylinder lock to the front or rear door if the key is lost			This is a chargeable service	£36.80

Windows

Responsibility	You	B3	Notes	Costs
Broken windows (glass)			If this is caused through misuse or neglect we will charge you to make this safe.	£31.78
Windows (handles and hinges)

Lighting

Responsibility	You	B3	Notes	Costs
Communal lighting			Classed as emergency when all lights are affected. Would be a routine repair if single light.
Consumables e.g. light bulbs, fuses			Vulnerable tenants may be eligible for help with replacing light bulbs

Roof & gutters

Responsibility	You	B3	Notes	Costs
Roofing and gutters

Outside areas

Responsibility	You	B3	Notes	Costs
Garden maintenance			If you have a shared communal garden – your grounds maintenance service charge pays for this service
Gates and fences
Sheds (concrete/brick)			If the fault is with the lock this is your responsibility
Sheds (wooden)

 Keys

Responsibility	You	B3	Notes	Costs
Replacing of the garage lock			If you have lost the key or damaged the lock you will be charged for a replacement	£30
Replacing communal keys/fobs			We can replace communal keys but you will be charged	£15

General

Responsibility	You	B3	Notes	Costs
Communal decorating			Carried out as part of our improvement programme.
Damage caused by misuse or neglect
External drainage			If the drainage issue is sewage, call Thames Water on 0800 714 614
Fixtures and fittings supplied B3Living (not toilet seats)
Internal decoration
Locked out of property			If you wanted us to gain access to the property for you, we would charge you for the service.	£60.94
Pest control (unless communal)			If not communal, contact Environmental Services  01992 785555
Plastering
TV aerial (unless communal)			If the fault is with a communal aerial please contact us
Wiring			If the fault is with communal wiring please contact us

If you have any questions about this list or are not sure about your responsibilities, please call our repairs team on 01992 453 750 or email: repairs@b3living.org.uk