Repair responsibilities

B3Living is responsible for most of the repairs to your home, however, there are a few areas that you are responsible for maintaining. Check out the full table below. 


 Responsibility  You  B3  Notes  Costs
Breakdown of appliances e.g. cooker, washing machine  X      
Connecting appliances  X   We can install an electric cooker. This is a chargeable service if you need B3Living to do it.  £42
Plumbing    X Priority will depend on issue.  
Clearing a blocked sink  X   We can clear the blockage for you but this is a chargeable service.  £12.67



 Responsibility  You  B3  Notes  Costs
Replace the toilet seat  X   We can replace the seat for you but it is a chargeable service  £36.67
Clearing a blocked toilet  X   We can clear the blockage for you but this is a chargeable service  £37.20
Plumbing    X Priority will depend on issue.  



 Responsibility  You  B3  Notes  Costs
Boiler service    X We carry this out annually  
 Heating (including radiators)    X  All issues should be reported to Oakray 0208 370 4500  



 Responsibility  You  B3  Notes  Costs
Communal doors    X    
External Door furniture e.g. letterbox, bell, spy hole  X      
External Doors    X    
Internal door furniture  X      
Internal doors    X    
Renew the cylinder lock to the front or rear door if the key is lost  X   This is a chargeable service  £36.80



 Responsibility  You  B3  Notes  Costs
Broken windows (glass)  X   If this is caused through misuse or neglect we will charge you to make this safe.


Windows (handles and hinges)    X    



 Responsibility  You  B3  Notes  Costs
 Communal lighting    X  Classed as emergency when all lights are affected. Would be a routine repair if single light.  
Consumables e.g. light bulbs, fuses  X   Vulnerable tenants may be eligible for help with replacing light bulbs  


Roof & gutters

 Responsibility  You  B3  Notes  Costs
 Roofing and gutters    X    


Outside areas

 Responsibility  You  B3  Notes  Costs
Garden maintenance  X   If you have a shared communal garden – your grounds maintenance service charge pays for this service  
Gates and fences    X    
Sheds (concrete/brick)    X If the fault is with the lock this is your responsibility  
Sheds (wooden)  X      



 Responsibility  You  B3  Notes  Costs
Replacing of the garage lock  X   If you have lost the key or damaged the lock you will be charged for a replacement  £30
Replacing communal keys/fobs  X   We can replace communal keys but you will be charged  £15



 Responsibility  You  B3  Notes  Costs
Communal decorating    X Carried out as part of our improvement programme.  
Damage caused by misuse or neglect  X      
External drainage    X If the drainage issue is sewage, call Thames Water on 0800 714 614  
Fixtures and fittings supplied B3Living (not toilet seats)    X    
Internal decoration  X      
Locked out of property  X   If you wanted us to gain access to the property for you, we would charge you for the service.   £60.94
Pest control (unless communal)  X   If not communal, contact Environmental Services  01992 785555   
Plastering    X    
TV aerial (unless communal)  X   If the fault is with a communal aerial please contact us  
   If the fault is with communal wiring please contact us   


If you have any questions about this list or are not sure about your responsibilities, please call our repairs team on 01992 453 750 or email: