B3Living is responsible for most of the repairs to your home, however there are a few areas that you are responsible for maintaining. Check out the full table below.
Kitchen
| Responsibility | You | B3 | Notes | Costs |
| Breakdown of appliances e.g. cooker, washing machine |  |
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| Connecting appliances | |
We can install an electric cooker. This is a chargeable service if you need B3Living to do it. | £42 | |
| Plumbing | |
Priority will depend on issue. | ||
| Clearing a blocked sink | |
We can clear the blockage for you but this is a chargeable service. | £12.67 |
Bathroom
| Responsibility | You | B3 | Notes | Costs |
| Replace the toilet seat | |
We can replace the seat for you but it is a chargeable service | £36.67 | |
| Clearing a blocked toilet | |
We can clear the blockage for you but this is a chargeable service | £37.20 | |
| Plumbing | |
Priority will depend on issue. |
Heating
| Responsibility | You | B3 | Notes | Costs |
| Boiler service | |
We carry this out annually | ||
| Heating (including radiators) | |
All issues should be reported to Oakray 0208 370 4500 |
Doors
| Responsibility | You | B3 | Notes | Costs |
| Communal doors | |
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| External Door furniture e.g. letterbox, bell, spy hole | |
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| External Doors | |
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| Internal door furniture | |
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| Internal doors | |
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| Renew the cylinder lock to the front or rear door if the key is lost | |
This is a chargeable service | £36.80 |
Windows
| Responsibility | You | B3 | Notes | Costs |
| Broken windows (glass) | |
If this is caused through misuse or neglect we will charge you to make this safe. |
£31.78 |
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| Windows (handles and hinges) | |
Lighting
| Responsibility | You | B3 | Notes | Costs |
| Communal lighting | |
Classed as emergency when all lights are affected. Would be a routine repair if single light. | ||
| Consumables e.g. light bulbs, fuses | |
Vulnerable tenants may be eligible for help with replacing light bulbs |
Roof & gutters
| Responsibility | You | B3 | Notes | Costs |
| Roofing and gutters | |
Outside areas
| Responsibility | You | B3 | Notes | Costs |
| Garden maintenance | |
If you have a shared communal garden – your grounds maintenance service charge pays for this service | ||
| Gates and fences | |
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| Sheds (concrete/brick) | |
If the fault is with the lock this is your responsibility | ||
| Sheds (wooden) | |
Keys
| Responsibility | You | B3 | Notes | Costs |
| Replacing of the garage lock | |
If you have lost the key or damaged the lock you will be charged for a replacement | £30 | |
| Replacing communal keys/fobs | |
We can replace communal keys but you will be charged | £15 |
General
| Responsibility | You | B3 | Notes | Costs | |
| Communal decorating | |
Carried out as part of our improvement programme. | |||
| Damage caused by misuse or neglect | |
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| External drainage | |
If the drainage issue is sewage, call Thames Water on 0800 714 614 | |||
| Fixtures and fittings supplied B3Living (not toilet seats) | |
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| Internal decoration | |
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| Locked out of property | |
If you wanted us to gain access to the property for you, we would charge you for the service. | £60.94 | ||
| Pest control (unless communal) | |
If not communal, contact Environmental Services 01992 785555 | |||
| Plastering | |
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| TV aerial (unless communal) | |
If the fault is with a communal aerial please contact us | |||
| Wiring |
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If the fault is with communal wiring please contact us |
If you have any questions about this list or are not sure about your responsibilities, please call our repairs team on 01992 453 750 or email: repairs@b3living.org.uk