As you may already know from 1 April 2019 Thames Water will collect water and wastewater charges directly from you, our residents and we will stop collection as agents on their behalf.
On Monday 14 January we will be making changes to the call options on our main phone line. Currently, when you call us you are presented with 2 options, 1 for Oakray’s and 1 for all other enquiries. W…Read more
Steve Woodcock has been appointed new Chief Executive of B3Living, following the departure of Joe Chambers.
Steve will be joining the Broxbourne-based housing association from his role as Operations…Read more
From Monday 19 November we will be asking what you think of our service.
How it works
We have partnered with TLF, a research agency, who will contact residents on our behalf. If you have agreed t…Read more
We have changed the way we process refunds, to stop accounts going into arrears once a refund has been requested.
Because there is a cost incurred each time a refund is processed, there will now be…Read more