As you may already know from 1 April 2019 Thames Water will collect water and wastewater charges directly from you, our residents and we will stop collection as agents on their behalf.
Unfortunately,…
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On Monday 14 January we will be making changes to the call options on our main phone line. Currently, when you call us you are presented with 2 options, 1 for Oakray’s and 1 for all other enquiries. W…
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Steve Woodcock has been appointed new Chief Executive of B3Living, following the departure of Joe Chambers.
Steve will be joining the Broxbourne-based housing association from his role as Operations…
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From Monday 19 November we will be asking what you think of our service.
How it works
We have partnered with TLF, a research agency, who will contact residents on our behalf. If you have agreed t…
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We have changed the way we process refunds, to stop accounts going into arrears once a refund has been requested.
Because there is a cost incurred each time a refund is processed, there will now be…
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