News
25 January 2019
Changes to your water and wastewater charges
As you may already know from 1 April 2019 Thames Water will collect water and wastewater charges directly from you, our residents and we will stop collection as agents on their behalf.
Unfortunately, …
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10 January 2019
We are making changes to our call options
On Monday 14 January we will be making changes to the call options on our main phone line. Currently, when you call us you are presented with 2 options, 1 for Oakray’s and 1 for all other enquiries. W…
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20 November 2018
Steve Woodcock appointed as B3Living's new Chief Executive
Steve Woodcock has been appointed new Chief Executive of B3Living, following the departure of Joe Chambers.
Steve will be joining the Broxbourne-based housing association from his role as Operations …
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14 November 2018
We want to hear from you
From Monday 19 November we will be asking what you think of our service.
How it works
We have partnered with TLF, a research agency, who will contact residents on our behalf. If you have agreed to …
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23 October 2018
We have made changes to the way we process refunds
We have changed the way we process refunds, to stop accounts going into arrears once a refund has been requested.
Because there is a cost incurred each time a refund is processed, there will now be …
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