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News

02 February 2021

Customers in EN10 postcodes

9 February 2021, Update

Thanks to the quick response to community testing in EN10, lots of people in the area are starting to get their CPVID test results back. If you live in the area:

  • We will be…

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24 January 2021

Can't call us right now? We have launched new ways to contact us

There are plenty of reasons why making a phone call during office hours might not suit you. So we've launched some alternatives to give you more choice in how you contact us:

Live chat

Our Housing S…

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22 January 2021

Updating our complaints procedure

Recently we updated our complaints procedure (in line with the Housing Ombudsman) and have carried out a self-assessment form to show where we comply with the complaints handling code.

Our complaints…

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16 December 2020

Christmas opening hours

Now Hertfordshire and surrounding areas are in Tier 4, our office is now closed. However, we're still working and here if you need support, take a look at our working hours over the festive period bel…

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03 November 2020

Preparing for the November lockdown

We would like to reassure our customers that we are available if you need support during the lockdown that begins on Thursday 5th November. We would encourage anyone going through tough times to stay …

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