Our customers
Making sure our customers receive excellent service.
We will empower customers by giving them choices when it comes to how they contact us, and when/how they use our services; making it easier to access information about their homes.
We will listen to customers and design our services to meet their needs, providing a great customer experience; putting the ‘voice of the customer’ at the heart of all our decisions.
We aim to respond quickly and efficiently to complaints, making sure that we put things right where we have made mistakes, and that as an organisation, we learn from customer feedback.
Safe, good quality homes and estates
We will always prioritise investing in our homes.
Helping customers stay in their homes
We will help our customers sustain their tenancies to make sure they can stay in the home they are in.
Responsible business
Our values and culture provide the foundation for our commitment to corporate responsibility.
New homes
Our homes will be good quality, provide good value for money and will also be built to high safety specifications.
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