Rents affect all our tenants and shared owners. Getting your views on this is key.
But B3Living, like every other business, is affected when prices go up - which they normally do every year.
So, we hold a rent change consultation every year to check in with customers on how changing rents will impact you.
We learned that, overall...
Customers felt that services with us are good and our rents offer value for money.
But that there was also room for improvement and some concerns. We've listed these as topics below.
Click on each topic to find out what we're doing / have done in response to this feedback.
You'll see a that some of this feedback ties into things we're already doing or started before. This may be because we've received similar feedback in the past.
Overall, customers felt that the amount we were changing the rents was fair. But they asked us to focus on the issues above.