You said, we did

You said, we did

Your feedback can and does change how we deliver our services. Scroll down for some recent examples.

We make changes based on feedback we receive in complaints, surveys and other customer contact. Also, when we're looking for a customer perspective, we approach our Customer Community group.

Our Customer Community doesn't have to be a big commitment - but it is a great way to have more influence. If you have a view on how we could improve, consider joining us.

Our customer community

Our customer community

Overgrown estates

Overgrown estates

Tuesday, 31 March 2020

Category: Customer Community

Changing our service charge process

Changing our service charge process

Friday, 20 March 2020

Category: Learning from complaints

Communication during repairs

Communication during repairs

Monday, 02 March 2020

Category: Learning from complaints

Refunds

Refunds

Sunday, 05 January 2020

Category: Learning from complaints