Moving home can be a stressful and worrying time. You might be concerned about when you'll receive your keys or getting new furniture. That's why we're always here to support you.
From the moment you're nominated, to the time you're collecting the keys, we always want you to feel informed. We've created this page to simplify our lettings process so you know how we do things.
We're always happy to answer any questions you might have. Simply give us a call on 01992 453700 or click here.
An affordability assessment helps us know if your income can support the home you've been nominated for. If you receive benefits, we’ll use a benefit calculator to estimate how much they'll cover towards your new home.
It'll be done over the phone with one of our Income Advisors.
After your affordability assessment and property viewing, your Neighbourhood Officer will call to set up a sign-up date. This is when you’ll sign your tenancy and get your keys.
We might need to do a few small repairs before you move in, but it’s just to ensure the property looks its best for you!
When you first sign your tenancy agreement, you'll be put onto a starter tenancy. It's like a trial period for new tenants. If everything goes well, you'll be moved onto an assured tenancy after 1 year.
An assured tenancy allows you to apply for a mutual exchange, go back onto the housing list and make adaptations to your home.
