New customer info

Moving home can be a stressful and worrying time. You might be concerned about when you'll receive your keys or getting new furniture. That's why we're always here to support you. 

New customer flow chart

From the moment you're nominated, to the time you're collecting the keys, we always want you to feel informed. We've created this page to simplify our lettings process so you know how we do things. 

We're always happy to answer any questions you might have. Simply give us a call on 01992 453700 or click here. 

An affordability assessment helps us know if your income can support the home you've been nominated for. If you receive benefits, we’ll use a benefit calculator to estimate how much they'll cover towards your new home.

It'll be done over the phone with one of our Income Advisors. 

After your affordability assessment and property viewing, your Neighbourhood Officer will call to set up a sign-up date. This is when you’ll sign your tenancy and get your keys.

We might need to do a few small repairs before you move in, but it’s just to ensure the property looks its best for you!

When you first sign your tenancy agreement, you'll be put onto a starter tenancy. It's like a trial period for new tenants. If everything goes well, you'll be moved onto an assured tenancy after 1 year. 

An assured tenancy allows you to apply for a mutual exchange, go back onto the housing list and make adaptations to your home. 

Help with furniture
Parents and carers
Food and essentials
Energy and fuel
How can we help?

Let's get you to the right place.

You can book an appointment through your myB3Living app, or we have a whole section on this website to help you get your issue fixed asap.
Click here to go to the repairs toolkit

Good news. You can now pay online, click here to go to the payment page.

You'll get a rent statement once a year in April, but you can check your balance and transactions at any time via your myB3Living account - click here to log in.

If you have another question about your rent statement, please continue this form.

No problem. You can either click here to see our guides for rent accounts and service charges, or you can continue this form to ask a question.

Oh no, we're sorry to hear you're having an issue with a neighbour.

The best thing to do is check out our neighbourhood issues section - click here. This will tell you how / who to report your issue to, depending on what has happened.

We're sorry that something hasn't gone well, please give us the opportunity to put this right. Please click here to raise a formal complaint.

Tell us how we can help

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