New tenant guide

New tenant guide

Helping you settle in

Moving into a new home can be both exciting and a bit overwhelming, so we’ve put together this section to help make your transition as smooth as possible.

Money

Rent payments
Insurance
You May Have Heard Of Face Swap But Have You Heard Of Houseswapper 1

Updating address

Letters & billing
Re-registering
Staff member dealing with customer at reception

Bins and rubbish

Recycling & rubbish
Bulk removal
Neighbourhood staff talking to customer

Decorating & repairs

DIY & repairs
Decoration
Men working in garden repairing fence

Guy in call centre taking calls

Free, handy and easy to use - that's the MyB3Living app

Use myB3Living to:

  •     Log a repair or service
  •     See your balance and request a statement
  •     Report graffiti, fly tipping or other anti-social behaviour
  •     Change your details

…and much more.

For details on how to set up your account, click here.

To download the app, click here.

How can we help?

Let's get you to the right place.

You can book an appointment through your myB3Living app, or we have a whole section on this website to help you get your issue fixed asap.
Click here to go to the repairs toolkit

Good news. You can now pay online, click here to go to the payment page.

You'll get a rent statement once a year in April, but you can check your balance and transactions at any time via your myB3Living account - click here to log in.

If you have another question about your rent statement, please continue this form.

No problem. You can either click here to see our guides for rent accounts and service charges, or you can continue this form to ask a question.

Oh no, we're sorry to hear you're having an issue with a neighbour.

The best thing to do is check out our neighbourhood issues section - click here. This will tell you how / who to report your issue to, depending on what has happened.

We're sorry that something hasn't gone well, please give us the opportunity to put this right. Please click here to raise a formal complaint.

Tell us how we can help