What is a key safe?

A key safe is a small, secure box, fitted in an agreed place that a key to your home can be kept in. This key is for use by emergency services and by our engagement service if requested by you.

The key safe is accessed with a 4-digit code that is held on record by the emergency call centre, and our engagement service only.  This code is kept confidential, is only passed to the emergency services if the need requires and can be changed easily if requested by you.

Having a key safe means emergency services can reach you quicker, without the need to force entry.

If you have had a lifeline alarm installed, we strongly encourage our customers to have a key safe fitted too.

You can find out more about our lifeline alarms here.

How do I get one?

We are able to supply and fit a key safe and will be happy to explain the costs.  Alternatively, you can source and fit your own. In either case, you will need to provide us with your chosen 4-digit access code.