Not all of the charges on this page will apply to you, but you'll get a breakdown every April will tell you which ones do. Rent and service charges will also be different depending on where you live and what type of home you have. If you live in a house, many of these won't apply to you. If you’re not sure, the first thing to do is check your tenancy agreement or lease.
We review our rents and service charges every year and, usually, they will increase slightly as our costs increase (e.g. with inflation).
There are some charges specific to leaseholders/shared owners, affordable rent tenancies, and people living in our Independent Living schemes. Scroll down or click here if you fit into any of these groups.
If you're a social rent tenant, all your charges will be listed above. If you're a homeowner (leaseholder / shared owner), if you have an affordable rent tenancy, or if you live in one of our Independent Living schemes - then there are some different charges specific to you. Read on for more details about these:
The amount of rent you pay depends on:
- The size of the share you own. Generally, the more shares you own, the lower your rent.
- The value of your property at the time of the initial purchase.
- Annual inflation rate.
This charge covers repairs in communal areas of your block (hallways, entrance doors, etc).
This cost does vary from year to year depending on what we need to fix, but the overall charge is divided evenly across all households in the block.
We will typically go through a consultation process (known as a ‘Section 20 consultation’) before doing any large repairs and maintenance work - find out more about this process here.
Sometimes it isn’t possible to go through a consultation process (for example if the work is urgent) and in those cases any cost to our customers would be capped at £250 per household for each repair.
The charges you receive every April will be estimates. The information above sets out how we calculate each charge, but your estimates will also be based on spending in previous years, forecast spending and other factors (e.g. inflation).
In September, the following year, you'll receive a breakdown of how much was actually spent. For more information on how this process works, click here.
These charges vary depending on what type of alarm you have – e.g. if it’s hard wired or runs off a SIM card.
Sometimes the charge for your engagement service is part of your alarm charge, but for some people this will show as two separate charge
This charge only applies to a small group of customers at specific schemes.
This charge covers cleaning shared lounges, hallways, landings, etc.
This charge covers the cost of running and maintaining the laundry room, where we have them.
You’ll pay for this if you wear a device around your wrist/neck to activate your alarm.
This charge covers the TV licence.
If you have one of these tenancies, your rent will be 80% of how much you would pay if you were renting on the private market.
Your rent also covers any services that we provide – think of it like being “all inclusive” on holiday. You’ll get the same services (depending on which are relevant to your home), but we don’t list them separately as your rent will always be 80% of the market.