FAQs

If you or anyone you live with develops symptoms before your appointment, please let us know.

You can still have the repair, but we would postpone the appointment. If this happens, ring us as soon as you can on 01992 453700.

There may be some appointment delays due to the backlog caused by the pandemic, however, we are working our way through this as quick as we can.

If you need to cancel, that's ok. But please let us know and save us a wasted journey. We do have a 'missed appointment charge' of £20 because of the delay this causes for other customers.

Contact us

We'll text you when we're on our way. 

Help us to keep everyone safe by:

• Cleaning any areas we may have to work in before we arrive.
• Opening any internal doors before we arrive and any windows where we will have to work.
• Allowing us to work in the relevant room on our own.Keeping your distance. 

From time to time, we will need to do major works in your building or on your estate to maintain (and sometimes upgrade) shared facilities. When we do this, you have the right to be consulted. 

This consultation is a legal process known as a Section 20 Notice. There are two stages: 

Stage 1: selecting a contractor 
Stage 2: getting ready to do the work 

You should have a say in major projects that may impact on your property. These are: 

• Long-term agreements with contractors (12 months+), which could involve you paying more than £100 (incl. VAT) in a year for work or a service. 
  
  OR 
  
  
• Work to your building that may cost leaseholders £250 or more each (incl. VAT). 

Even if we’re not planning any work to your building at the moment, you have the right to have a say in the contractor we choose. The Section 20 Notice is the formal, legal process we use to consult you. 

Find out how to report a repair by using our online toolkit.

You can report issues via the myB3Living app, live chat, social media, or phone (01992 453 700). We're available Monday to Friday, 9 am - 5 pm, excluding bank holidays.